Frequently Asked Questions
Everything You Need to Know About Ordering, Sizing, Shipping & More
At Uniforms by OAS, we’re committed to delivering premium-quality uniforms and personalized customer support. Below are answers to our most frequently asked questions about our products, sizing, materials, ordering process, customization options, and more.
Product FAQs
What makes Uniforms by OAS different from other scrub brands?
At Uniforms by OAS, we don’t just sell scrubs—we design confidence. Our scrubs are crafted with the real world in mind, combining comfort, style, and performance for healthcare professionals who work long, demanding hours.
Here’s what sets us apart:
- Tailored fits that flatter all body types
- Breathable, durable fabric blends for all-day wear
- Inclusive sizing with modern, professional styles
- Custom and wholesale options for clinics, correctional institutions, and other facilities
- Customer-first support—no ticket numbers here, just real people helping real professionals
Do you offer plus, petite, or tall sizes?
Yes! We proudly offer inclusive sizing, including plus sizes, petite, and tall options to ensure a great fit for every healthcare professional.
Are your scrubs true to size?
Yes! Our scrubs are designed to be true to size with a flattering, professional fit.
We provide a detailed size chart for reference. If you’re between sizes or unsure, our team is happy to guide you through the selection process.
What materials are your scrubs made of?
We use several performance-focused fabric blends to meet different preferences and needs:
- Polyester-Cotton Blend (65/35): Durable, wrinkle-resistant, easy to wash
- Cotton-Rich Fabrics (100% or 55/45 Cotton/Polyester): Breathable and soft, ideal for sensitive skin
- Polyester-Spandex (92/8): Stretchy, flexible, moisture-wicking
- Polyester/Rayon/Spandex Blends: Lightweight, ultra-soft, and comfortable with a luxe feel
Can I order a sample before placing a bulk order?
Absolutely. We know fit and feel matter. Sample orders are available upon request. Just let us know the size and style, and we’ll guide you through the process.
Care & Durability FAQs
How do I wash and care for my scrubs?
- Pre-treat stains before washing
- Turn inside out to reduce color fading
- Wash in cold (dark colors) or warm (light colors) water
- Use mild detergent and avoid fabric softeners
- Tumble dry low or hang dry to prevent shrinkage
- Remove from dryer promptly to minimize wrinkles
Are your scrubs fade- and wrinkle-resistant?
Yes! Our scrubs are designed with colorfast dyes and wrinkle-resistant fabrics that hold up to frequent washing—even in industrial settings.
Are your fabrics stain-resistant?
Yes. Most of our blends repel common stains and spills, making cleanup fast and easy. For even more durability, we offer premium stain-resistant options for bulk or custom orders.
Programs & Partnerships
Do you offer a loyalty or referral program?
Yes! Check out our special programs:
OAS Rewards – Loyalty Program
- 1 point for every $1 spent
- 100 points = $10 off
- Bonus points for sign-up, birthday, and product reviews
Referral Program
- Give $10, Get $10
- Share your referral link
- Friends get $10 off $50+
- You earn $10 when they purchase
How can I become a brand ambassador or affiliate?
Brand Ambassador
Represent the brand long-term with content creation, event promotion, or social outreach. Great for those with healthcare ties and strong personal branding.
Affiliate
Earn commission through trackable referral links. Perfect for bloggers, influencers, and digital promoters.
Steps to Join:
- Build a public presence (Instagram, TikTok, blog)
- Contact us with a short pitch (your story + what you can offer)
- Start promoting with branded assets, links, and tracking tools
International Shipping
Do you ship outside the U.S.?
Currently, we ship within the United States only. However, we’re actively working on expanding internationally. If you’re outside the U.S., contact us to be notified when global shipping becomes available.
Ordering & Shipping FAQs
How long does shipping take?
- Processing Time: 1–3 business days (excluding weekends/holidays)
- Standard Shipping: 3–7 business days after processing (USPS or UPS Ground)
- Express Shipping: 1–3 business days after processing (UPS 2nd Day Air or USPS Priority Express)
You’ll receive an email with tracking info once your order ships.
Note: Delays may occur during peak seasons or due to carrier issues.
Do you offer wholesale pricing or bulk discounts?
Yes! We offer bulk discounts and wholesale pricing for clinics, correctional institutions, and organizations placing large orders. Pricing depends on quantity, product type, and customization needs.
Contact us to receive:
- Our wholesale catalog
- A custom quote
- Delivery timelines and customization options
Can I customize scrubs with logos or names?
Yes! We offer full customization services, including:
- Embroidery or screen printing (logos, names, departments)
- Color matching for branding consistency
- Fit modifications (tall, petite, custom inseams on bulk orders)
- Fabric upgrades (stretch, antimicrobial, moisture-wicking)
Minimums apply (typically 30+ sets). Mockups and quote sheets are available for approval before production.
Returns & Exchanges
What is your return policy?
You may return eligible items within 14 days of delivery if:
- Items are unworn, unwashed, unaltered
- Tags are attached and in original packaging
- Items are not customized or final sale
Return shipping is the customer’s responsibility unless the item was defective or incorrect.
Can I exchange for a different size or color?
Institutional & Government Contracts
Do you supply correctional institutions or accept government contracts?
Yes. We provide both standard and custom uniforms for correctional facilities, including:
- Inmate uniforms (various sizes, colors, and security levels)
- Staff scrubs and workwear
- Custom embroidery, name tags, and color coding
- Bulk pricing and government purchasing support
We can provide a capabilities statement, catalog, and custom quotes for procurement officers.
Payment & Checkout FAQs
What payment methods do you accept?
We accept:
- Visa, Mastercard, AmEx, Discover
PayPal, Apple Pay, Google Pay - Shop Pay, Afterpay, Klarna (if enabled)
- CashApp Pay and Zelle for bulk or business orders
Do you charge sales tax?
Yes. Sales tax is calculated based on your shipping address and local/state regulations.
Is shopping on your website safe?
Absolutely. We use secure encrypted payment gateways, keep your personal information private, and monitor our site for security 24/7. You’re fully protected throughout your purchase.
Still have questions?
Contact us anytime via our contact form. We’re happy to help with sizing, orders, customization, and anything else you need.